2nd Line Support Engineer

  • Job Reference: SWR2444
  • Date Posted: 16 September 2020
  • Recruiter: Spider
  • Location: Ipswich, Suffolk
  • Salary: £20,000 to £22,500
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

2nd Line Support Engineer - Spider are advertising on behalf of a highly successful, small, friendly and multi-award-winning software company based in Needham Market, Suffolk. Who supplies, installs, and supports networks, computers and software. The company have an excellent opportunity for an experienced 2nd Line Support Engineer to join their team.   

As one of the 2nd Line Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the Microsoft server and desktop operating environments.

Other key duties include:

  • Delivering first class onsite and remote support and escalating IT issues when necessary
  • Utilise investigative lines of questioning to perform effective and informative troubleshooting activities
  • Managing cloud and on-premise backups solutions
  • Delivery and installation of end-user hardware
  • Diagnosing and resolving hardware based technical issues
  • Supporting and maintaining On-Premise and Cloud based Microsoft Server/Desktop environments
  • Providing first line Apple product support
  • Installation of authorised software to servers, desktops, and laptops
  • Antivirus installation and management
  • Ensuring security suite and OS updates/upgrades are applied on relevant hardware
  • Installation of wired and wireless networks if required
  • Supporting the Sales Team on purchase requisitions for IT hardware/software
  • Maintaining/recording purchased software licensing 

The successful candidate will possess the following skills:

  • Be friendly and approachable with effective communication skills
  • Have a genuine concern for quality, striving to do an excellent job, as an individual and team member
  • A high Level of current IT knowledge with a minimum of 3 years` multi discipline support experience
  • The initiative to see new opportunities and the ability to assist the business to secure them
  • A practical mindset and perseverance due to the nature of the role
  • Good organisational skills and the ability to multitask
  • Be proactive and customer focused to meet contractually agreed service levels
  • A clean driving license 

This 2nd Line Support Engineer position is a Full-Time position.   On offer is a starting salary of £20,000 - £22,500 (depending on experience) 

If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up to date CV, with your contact number and email address, as soon as possible. We look forward to hearing from you. 

This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.

Additional keywords:  2nd line support, help desk, IT Support, IT diagnostics, IT Engineer, support engineer 

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