• Job Reference: SWR4077
  • Date Posted: 3 May 2024
  • Recruiter: Spider
  • Location: Ipswich, Suffolk
  • Salary: £24,000 to £27,000
  • Sector: Administration, Healthcare & Medical
  • Job Type: Permanent

Job Description

Administrator/ Practice Administrator – Do you have a strong background in Administration? Are you looking for a role which offers longer-term progression and training opportunities?  If so, read on, as we would love to hear from you!

Our client is a caring private enterprise who specialises in complex social work and psychotherapy.  They are looking for an exceptional Administrator/ Practice Administrator to join their team in their offices based in Stowmarket, Suffolk

Fantastic company benefits include:

  • Competitive Salary: starting salary of £24,000 - £27,000 depending on experience, with a review upon completion of a satisfactory probation period.
  • Hours: Monday to Friday, 35 hours per week between 9am – 5pm.
  • Holiday: 28 days holiday, including bank holidays.
  • Other benefits: Blue Light Card, Pension/Annual Leave and Sick Leave enhanced during career progression. Funded training and other opportunities as they arise.

About the role

This is a new role and is multi-faceted, you will primarily be supporting the Managing Director to manage the day-to-day running of a busy office.  Working alongside the clinical team to ensure their clients’ needs, both current and future, remain central to their practice delivery. You will support the Managing Director with HR Matters – both day-to-day issues; but also, to support the team to progress their professional practice.

Other key duties include:

  • Practice Administration – ensure the efficient execution of daily practice operations to ensure the smooth, efficient, and compliant running of the practice as a whole. Managing Case Management software and supporting systems to ensure client records and paperwork are kept up to date.

  • HR Duties- be the first point of contact for all HR-related queries and supporting the Managing Director with recruitment, induction of clinical staff and HR-related documentation as required (including new starter, induction, preparation of contracts, performance review, grievance & disciplinary, leaver). Providing support to ensure the full administration process is followed and employees are issued with all relevant paperwork.

  • General Organisational Tasks – maintain, adhere to and where appropriate, support the development of policies, procedures, methods, or standards to ensure best practice. Plus be alert to statutory obligations including child and adult safeguarding and to follow appropriate procedures.

This post will be offered on the basis of completion of all necessary checks, including Enhanced DBS where appropriate and satisfactory completion of a 6-month probationary period. During this time, the successful Administrator/ Practice Administrator will be provided with in-house training, supervision, and support to enable every possible opportunity to achieve their targets.

About you:

The ideal Administrator/ Practice Administrator is someone who is experienced in business administration and supporting a leadership team with the varied roles.  You will be confident with IT systems, in particular Word, Excel and Sage. Strong attention to detail to ensure accurate timesheets, raise invoices to our clients and ensure the client meets their chargeable performance-related targets.

Ideally, you will already hold a Level 3 NVQ in Business Administration, and we would be looking to invest in supporting you to attain your Level 4 and/or 5. Social care knowledge and experience is not essential, although would be advantageous. The client is a relationship-based practice, therefore empathy, care, and compassion is essential to get to know and support their clients, who ultimately fund the services. A ‘can-do’ attitude along with a readiness to ‘muck-in’ when needed too.


If you are looking for a role where the company is keen to support your longer-term development and career progression then please apply by forwarding an up to date-cv as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy. 

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. 

Additional keywords: office admin, office administrator, admin, PA, admin assistant, co-ordinator, coordinator, administration, office support, practice, practice manager

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