Client Services Advisor

  • Job Reference: SWR4099
  • Date Posted: 5 June 2024
  • Recruiter: Spider
  • Location: Basildon, Essex
  • Salary: £26,000 to £28,000
  • Sector: Administration, Customer Service, I.T. & Communications
  • Job Type: Permanent

Job Description

Client Services Advisor – Are you a strong communicator with a passion for delivering exceptional customer service?

If so, this company who specialises in business-critical internet has an exciting opportunity to join their team as a Client Services Advisor on a permanent basis in their office in Basildon, Essex.

Fantastic company benefits include:

  • Competitive Salary: £26,000 - £28,000 per annum
  • Holiday: 23 days annual leave plus bank holidays
  • Pension: pension scheme provided
  • Free Parking:  we provide onsite free parking
  • Employee extras such as: gym membership contribution (after 12months)

About the role:

You will be responsible for always providing excellent customer service to their clients internally and externally, and successfully resolve any inbound client queries. You will effectively contribute to the goal of their vision and embody their values.

Main duties and responsibilities:

  • Successfully resolve all client queries using appropriate methods and demonstrating strong communication, exceeding client expectations
  • Identifying opportunities to increase client revenue and sales
  • Participate in the On-Call rota
  • Use all the company processes, procedures and systems
  • Collaborate with colleagues and other departments to achieve company goals

About you:

The ideal candidate will have good knowledge of Telecommunications services across the UK, BT Wholesale, BT Openreach, Gamma, Daisy, V1 and other vendor systems and portals. You will also have a strong understanding of all Microsoft applications. Previous experience in a client facing role where you have displayed excellent communication skills is preferred as well as this, English and maths GCSE at grade C or equivalent is desirable. You must be an organised individual with excellent problem-solving skills, and adaptable to changing environments. In addition, you will be eager to learn and grow your skills and remain professional with a positive and approachable attitude.  

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: client service, customer service, communication, IT, telecommunications, client relationship, client, customer, telecoms, internet, provider, advisor

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