customer care executive

  • Job Reference: PDF1116
  • Date Posted: 19 June 2024
  • Recruiter: polkadotfrog
  • Location: Ipswich, Suffolk
  • Salary: £25,000 to £30,000
  • Sector: Administration, Customer Service
  • Job Type: Permanent

Job Description

the role.

We are looking for a dedicated and customer-oriented individual to join our dynamic team as a Customer Care Executive. As the frontline point of contact for our company, you’ll be instrumental in handling customer inquiries, providing exceptional service, and fostering positive relationships with our clients.

Key Responsibilities:

  • Promptly respond to a high volume of customer inquiries via email.
  • Handle around 400-500 email correspondences daily.
  • Create quotes for shipments and orders ranging from individual pallets to large-scale projects involving up to 500 containers.
  • Maintain a thorough knowledge of company products, services, pricing, and delivery options.
  • Occasionally deal with enquiries over the telephone.

why you should apply.

You will be a part of a well-respected and established business who have an extremely good reputation with employees and customers, their customer waiting list is 20+ years….This position is Monday – Friday, 8am-5pm with an hour for lunch, progression throughout departments, regular get togethers outside of work as well as an annual Christmas and summer party for the whole company, private pension, salary of up to £30k….need I go on?

what we’re looking for.

We really need someone to come from a background in Transport/ Warehouse/ Storage industry. High attention to detail is essential along with experience creating complex quotes at an extremely fast pace. Attention to detail, accuracy and prioritisation are incredibly important for this position. The customer is the forefront of everything they do so we need a true customer focussed professional. If you feel this opportunity could be for you, please apply today!

At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.