Customer Service Administrator

  • Job Reference: SWR4097
  • Date Posted: 29 May 2024
  • Recruiter: Spider
  • Location: Ipswich, Suffolk
  • Salary: £25,000 to £28,000
  • Sector: Administration, Customer Service
  • Job Type: Permanent

Job Description

Customer Service Administrator - Are you passionate about delivering excellent customer service? If so, they would love to hear from you! Come and join this dynamic and expanding company that genuinely cares about its people.

This company are experts in designing and delivering communication skills-based training. They are renowned nationwide training provider specialising in empowering individuals to manage challenging behaviour in the workplace. They believe in a world where everyone has the right to feel safe and confident at work.  They are recruiting an experienced Customer Service Administrator to join their growing, collaborative team working in Ipswich.

As a Customer Service Administrator, you will be an integral part of ensuring their customers receive top quality service.  Your day-to-day duties will involve handling any customer enquiries and assisting them with product information via phone, email, and in person, therefore excellent written and verbal communication is required for this role. You will also demonstrate strong attention to detail and proficient IT skills when maintaining customer records and the CRM database. As well as this, you must be able to work well independently and collaborate with others.

Requirements of the Customer Service Administrator:

  • A positive and empathetic attitude towards customers
  • Confidence and ability to show initiative
  • Capacity to prioritise and manage own workload
  • Ability to multitask and work effectively under pressure
  • Strong problem-solving skills

This role is full-time working 37.5 hours a week where you will be working 8:30am – 5:00pm.  On offer is a salary of £25,000 - £28,000 per annum, plus 28 days annual leave, 3 days Christmas shut down and bank holidays, company away days, a pension scheme, and free parking!

At this company, they envision a world where everyone feels safe and confident in their workplace. If you share their vision and want to make a difference, they invite you to join our team.

If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. They look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so that we can make the appropriate adjustments.

No Recruitment Agencies Please  

Additional keywords: customer service, administrative, office support, admin, customer, CRM, communication

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