Customer Service Administrator

  • Job Reference: SWR3032
  • Date Posted: 13 October 2021
  • Recruiter: Spider
  • Location: North Walsham, Norfolk
  • Salary: £23,000 to £25,000
  • Sector: Administration, Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Customer Service Administrator - Spider is advertising on behalf of a highly successful company who for 50 years, have helped keep hundreds-of-thousands of road, off-highway and military vehicles moving in the right direction. As a result of continued and sustained growth, they are seeking to employ a new Customer Service Administrator to undertake all internal sales administration for Off-Highway Vehicle Manufacturers and other major Vehicle Manufacturer customers in the USA, Europe, and the UK. You will join the team based in North Walsham, Norfolk. 

Do you have a strong administrative background? Do you have exceptional customer service skills If so, then they would love to hear from you! 

As the Customer Service Administrator, you will be reporting to the Commercial Director, you will be a commercially focused professional, capable of providing excellent service to a worldwide customer base. You will be able to prioritise your own workloads, have excellent communication skills and must be highly organised. 

As part of your role, your key responsibilities/duties will include: 

  • Handle contract administration and supporting paperwork for these customers – from sales enquiries, interpretation and processing of customer schedules and orders, through to despatch of goods and tracking deliveries into customers.
  • Develop and maintain an accurate filing system and customer records.
  • Access and make full use of customer online portal scheduling, planning and other portal system features.
  • Liaise with and assist Finance dept. on credit control for these customers to ensure prompt payment.
  • Undertake customer contact and commercial activities for the Commercial Director via phone, email, and mail.
  • Assist with any other Sales Dept. duties and activities as and when required.

To be considered for this Customer Service Administrator role you will have previous office administration and customer service experience this would be highly desirable, but not essential for the right candidate. You will need excellent communication skills – must have highly proficient written and numerical skills and a highly professional telephone manner. You will be highly proficient use of Microsoft Office applications – particularly Word and Excel. Experience of using Sage 200 applications would be preferable but not essential. 

This Customer Service Administrator position is Full- Time. On offer is a salary of £23,000 - £25,000 per annum depending on experience, as well as excellent benefits including 5 weeks paid annual leave, plus the usual 8 bank holidays. 

If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. 

Please check your email inbox and spam / junk mail folder for any email correspondence for this role. 

This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.

Additional keywords: customer service, administrator, admin, administrative assistant, customer service administrator

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