Customer Service Advisor

  • Job Reference: SWR3161
  • Date Posted: 10 January 2022
  • Recruiter: GreenAcres Group
  • Location: Epping
  • Salary: £21,000 to £22,000
  • Bonus/Benefits: plus benefits
  • Sector: Customer Service
  • Job Type: Permanent

Job Description

Customer Service Advisor (Full-time and Part-time) - Our vision is to be recognised by families and partners as the leading cemetery and ceremonial service provider in the UK, changing the face of the industry in which we operate. We therefore promise to provide a personalised service in a unique and caring environment for all our families and we are looking for exceptional Customer Service Advisors, 1 Full- time and 2 Part-time to join our team, in Epping, Essex. 

The Customer Service Advisor role is an integral part of our business with the focus being all about delivering excellent customer service. If you’re looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we’ve got the job for you. 

As a Customer Service Advisor in our business, you will be involved in delivering the highest standard of customer service, engaging with our families, Funeral Directors and Arrangers, making them feel welcome, with your compassion and care. 

About you 

As our Customer Service Advisor, you will have the following skills and attributes: 

  • Ability to provide the highest standard of customer care, continuously finding ways to improve a customer’s experience
  • Be a fantastic team player who can work with a variety of people including Customers, Funeral Directors, Suppliers, and our team throughout all our locations
  • High standards of presentation and an eye for detail when delivering our hospitality
  • Genuine enthusiasm, sensitivity, and compassion for working with people during a very difficult time.
  • Constantly striving to achieve targets through effectively solving customer’s problems, meeting their needs fully and exceeding their expectations
  • Accuracy and organisational skills
  • Experience in administration duties as well as being computer literate
  • A flexible, can-do attitude with the ability to work well under pressure 

These are permanent roles. In return, we are offering a salary of £21,000 to £22,000 per annum (pro-rata if Part-Time) other benefits will include Enhanced Pension 3% EE & 6% ER, Life Assurance, Employee Assistance Programme, Employee Healthcare Plan, Company Sick Pay, Bicycle to Work Scheme and Annual Flu Jab Voucher. 

If you feel you have the relevant skills and empathy to be part of a business whose purpose is to change the face of the industry in the UK, come and work with us. Please apply by forwarding an up-to-date CV including your email address, telephone number and to confirm in your CV if you are interested in full- time or part- time role. We look forward to hearing from you. 

Please check your email inbox and spam / junk mail folder for any email correspondence for this role. 

No Recruitment Agencies please 

This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond. 

Additional keywords: customer service, advisor, administration, customer care, customer experience, purchase orders, part time 

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