Customer Success Consultant / Customer Service Consultant - An excellent opportunity has arisen for a Customer Service Consultant to join a growing, vibrant, and friendly team! This is a full-time, permanent role, based in Woodbridge, Suffolk, focused on providing a first point of contact for existing and prospective clients.
Why them?
This UK-based company provides specialised management software for educational institutions, primarily through a comprehensive digital platform designed for schools, colleges, and trusts. Trusted by over 22,000 organisations nationwide, they deliver scalable and secure solutions tailored to the operational needs of the education sector. The team is long established, with many staff members having been with the company for several years — a testament to its supportive, collaborative culture. Teamwork and shared success are at the heart of the business, with colleagues working closely together, sharing ideas, and assisting one another across all areas of the organisation.
Fantastic company benefits include
• Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
• Contract: Full-time, permanent position, office based only.
• Hours: 35 hours per week (Monday – Friday)
• Holiday: 28 days annual leave plus bank holidays
About the role
As the Customer Service Consultant, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll assist clients with system setup, troubleshooting, and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email, or through Microsoft Teams, there will also be opportunities to represent the company at offsite events, conferences, and exhibitions — connecting directly with valued clients and partners.
Key Responsibilities:
- Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
- Guide clients through system setup, troubleshooting, and resolving technical or account queries.
- Build and maintain strong client relationships, ensuring a positive experience throughout their journey.
- Manage client records, orders, and documentation accurately within internal systems.
- Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery.
About You
As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make a positive contribution to their relaxed but hard-working office environment. You’ll have a commitment to quality and excellence, be well organised and able to work with minimal supervision whilst handling several tasks simultaneously. You will take the initiative to identify tasks requiring attention, and bring a confident, proactive attitude to your work with a willingness to learn and adapt to changes. They offer the highest level of friendly and efficient customer service, and as such the successful applicant will also be a very personable and confident communicator who can work with our diverse client group. You must live within a commutable distance of Woodbridge, as this role is solely office based.
If you have the skills, experience, and enthusiasm to be the right fit for this Customer Service Consultant role, we’d love to hear from you! To be considered for this role, please send your CV and ensure you include a covering letter (as one document), outlining why you think you would be a great fit for the role. Please note we will only progress applications that include a covering letter. We look forward to hearing from you.
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No recruitment agencies please.
Additional keywords: IT, customer service, client support, administration, customer service advisor, operations, technical support, client relations, customer, operations, technical, sales, administration, customer service advisor, customer success consultant
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