Customer Service Coordinator- Do you have strong organisational skills, excellent time management skills and knowledge of logistics?
If so, they have an exciting opportunity to join their team as a Customer Service Coordinator on a permanent basis in their office in Ipswich, Suffolk
Why them?
They have been a trusted supply chain partner for businesses across the world for over 180 years. They are a global freight forwarder with diverse local knowledge and expertise that matches the demand of today’s shipping industry.
Fantastic company benefits include:
- Competitive Salary: depending on experience
- Holiday: 25 days annual leave plus bank holidays, increasing after 10- and 15-years’ service.
- Pension: company pension scheme available.
- Employee extras such as: Cycle to work scheme, Electric Vehicle scheme, Employee Assistance Programme, Bonus Payment, Hybrid working, Life Assurance, and eye care vouchers.
About the role:
You will be responsible for the end-to-end process within the Liner and Projects team, with a variety of responsibilities such as passing suppliers invoices, invoicing customers, and ensuring all Principles systems are kept up to date. You will exhibit excellent customer service skills to ensure that customer satisfaction is maintained at the highest level.
Main duties and responsibilities:
- Preparation and presentation of quotations in line with client needs
- Management and provision of freight tenders
- Planning of bookings in line with client needs
- Invoicing of all work in timely manner
- Communicating with clients for quotation feedback or to seek cargo
- Attending job sites, client premises or conventions
- Ensuring accuracy with client communication and recording of information
- Keeping internal systems, sales, business plan data, and operational reports updated
- Maintaining and updating data in electronic databases or shipping management systems
About you:
Ideally you will understand logistics, sea freight shipping, and container transport. You will have effective communication and interpersonal skills. Be proactive with an analytical mindset, attention to detail and accuracy with administrative tasks. You must have strong problem-solving, organisational and time management skills. The ideal candidate will thrive in a fast-paced environment and have proficiency in Microsoft Office applications, particularly Excel, Word, Outlook and Teams.
We would love to hear why you are motivated to apply and how do your skills/experience make you suitable for this role? Please do let us know along with forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
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Additional keywords: logistics, shipping, import, export, customer service, admin, logistics administrator, shipping coordinator, supply chain, transportation, order processing, shipment tracking, warehouse operations, customs clearance, vendor coordination, customer service coordinator, admin, administration, office support
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