Despatch Administrator

  • Job Reference: SWR2688
  • Date Posted: 28 April 2021
  • Recruiter: Munchy Seeds
  • Location: Ipswich, Suffolk
  • Salary: £18,000 to £20,000
  • Bonus/Benefits: (Depending on experience)
  • Sector: Administration, Manufacturing
  • Job Type: Permanent

Job Description

Despatch Administrator - Munchy Seeds is a successful and well-established company specialising in the blending, flavouring, and roasting of healthy seed snacks & sprinkles. We are currently looking to recruit a Despatch Administrator on a permanent basis to work with us in Leiston, Suffolk.

As the Despatch Administrator, you will report to the Stock & Warehouse Controller and the Production Manager. You will manage all aspects associated with the processing, packing, and despatching of online & shop orders. This will include allocating relevant stock on our internal system DEAR and process credit card payments & file completed sales orders.  With your excellent customer service skills, you will liaise with walk-in customers, welcoming them and spending time with them to establish what their needs are. You will be managing the despatch of samples to new & existing customers, the press & bloggers. 

Other key duties for this Despatch Administrator will be:

• Liaise with the Marketing and Sales support team on implementation of web & email offers.
• Monitor customer feedback on online sales through our website and report monthly.
• Providing administrative support; this may include directing visitors and general enquiries to the relevant Munchy crew member.

You will need to have previous customer service as well as despatch administration duties experience. You will have excellent communication and organisation skills. You possess excellent IT skills with experience using Microsoft packages and stock systems. 

This role is a permanent, full time position, working 40 hours per week between 08:00 – 17:00 Monday – Friday. Salary on offer is £18,000 - £20,000 per annum, depending on experience.

If you have the necessary skills and think this role could be for you then we would like to hear from you. Please forward an up-to-date CV as soon as possible. 


This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.

Additional keywords: dispatch, customer service, administrator, order processor, processes, coordinator, logistics administrator

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